![]() ![]() If TeamViewer has been integrated into an app using the SDK, the support employee, after setting up a 256-bit AES encrypted, protected connection using an RSA Public/Private Key Exchange, has access to the user's screen and sees the same as the user - until leaving or closing the application or support session to be supported. This enables companies to significantly improve the customer experience of their apps and offer remote support - in compliance with data protection regulations, efficiently and without any further effort on the part of the customer." ![]() "With the TeamViewer Mobile SDK, support becomes interactive. Until now, assistance for problem resolution within the app was usually only possible by displaying an error message and passing it on to the service team," Alexander Post, Director Product Management at TeamViewer, explains. "Companies increasingly rely on their own apps so that customers can use their products and services on mobile devices. ![]() The technology works invisibly in the background. For example, in the design of the support process or the corresponding app interface, to use the full range of functions. For companies, this means that they do not have to make any compromises. The SDK contains a collection of programming tools and libraries that allow developers to integrate TeamViewer's remote support functions into their app as a white label solution - without much programming effort. This protects the customer's privacy and ensures GDPR compliance. With the new Mobile SDK, TeamViewer offers a solution that ensures that, if the smartphone user leaves the app to be supported, the screen contents on the support employee's side are greyed out. The new product enables companies to integrate TeamViewer's remote support functions into their own mobile apps as a white label solution while meeting GDPR compliance requirements. 10, 2020 /PRNewswire/ - TeamViewer, a leading global provider of secure remote connectivity solutions, today introduces the TeamViewer Mobile Software Development Kit (SDK) as part of its Tensor enterprise platform offering. ![]()
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